Soft phone solutions are used to answer and place phone calls from a device other than your UD desk phone (e.g., a computer or smartphone).

If you're a Contact Center agent managing a departmental phone queue, see instructions for Avaya Agent Desktop.

If you're an individual employee who wants to answer your personal UD phone line from another device, see instructions for Avaya Workplace.

Articles (3)

Avaya Agent Desktop

The Avaya Agent Desktop is used to answer phone calls for your assigned Contact Center skillset using a University computer. This article provides step-by-step procedures for troubleshooting the Avaya Agent Desktop login process while working remotely.