A softphone is a software-based phone that extends your UD desk phone to your computer or mobile device. UD offers two softphone solutions:
Avaya Agent Desktop is for Contact Center agents managing a departmental phone queue. For instructions, refer to the articles below.
Avaya Workplace is for an individual employee who wants to answer their personal UD phone line from another device. For instructions, refer to the articles below.
Articles (2)
The Avaya Agent Desktop is used to answer phone calls for your assigned Contact Center skillset using a University computer. This article provides step-by-step procedures for troubleshooting the Avaya Agent Desktop login process while working remotely.