A softphone is a software-based phone that extends your UD desk phone to your computer or mobile device. UD offers two softphone solutions:
Avaya Agent Desktop is for Contact Center agents managing a departmental phone queue.
Avaya Workplace is for an individual employee who wants to answer their personal UD phone line from another device.
Short how-to videos on various Avaya Workspace Client topics.
The Avaya Agent Desktop is used to answer phone calls for your assigned Contact Center skillset using a University computer. This article provides step-by-step procedures for troubleshooting the Avaya Agent Desktop login process while working remotely.
All new Avaya Workplace installations should use Release 10 for laptops and smart phones.
Release 8 of Avaya Workplace is due to be sunset. Afterwards, Release 10 will become the new installation standard.