To ensure the best possible Zoom performance with special attention to the readiness for those hosting or presenting, all hosts, presenters and attendees should consider the following recommendations to reduce Zoom connectivity problems and ensure accurate performance data during meetings.
Preparing your Computer Before a Zoom Session
- Log in at go.udayton.edu/zoom and click Sign In. This ensures that you are authenticated as a user on UD’s professional account and and allows system performance to be tracked.
- Close all but essential applications and web browsers tabs when participating in a Zoom meeting. This ensures sufficient local computer memory for the Zoom application.
- Choose a wired connection over a wireless connection when possible. Wired connections provide reliable bandwidth.
- Update your Zoom client. Click on the appropriate link below to update to the most recent version of Zoom. Running the most current Zoom client ensures optimal performance. UD owed machines should use the Ivanti Portal Manager for Windows & Ivanti End User Management Portal for Mac, older Macs still have Ivanti Portal Manager. Most UD owned machines get updates via the monthly push. Macs in JAMF can also use Self Service.
Zoom desktop client (PC, Mac) - for UD owned machines
Zoom desktop client (PC, Mac, or Linux) - for personally owned machines
Zoom mobile app (iOS or Android)
Troubleshooting Technical Issues During a Zoom Session
If you experience technical problems during a Zoom session, use the following steps:
Create a Private Communication Channel
For meetings with multiple hosts, create a private communication channel using Google Chat so that all the meeting leaders can exchange private messages in case a technical problem emerges. https://chat.google.com/
Instructions on creating a Google Space using Chat: https://support.google.com/chat/answer/7653861
Turn Off Camera
If technical problems emerge indicating an unstable Internet connection, turn off your camera (Stop Sharing Video). This will substantially reduce bandwidth consumption and give priority to the audio feed.
Exit and Re-launch
If problems continue to persist, exit the application and then re-launch it. It is important to not end the meeting when doing this. Ensure that you message your co-hosts on Google Chat that you will be exiting so they can take over the meeting until you re-enter.
Check Meeting Statistics
Prior to starting the meeting (while logged into Zoom), it is possible to check “meeting statistics” to see if there is a resource problem with your computer or a detected performance problem. This information is available by clicking the drop down arrow next to the Start Video icon and choosing Video settings. Then select Statistics. This information is useful for locating problems on the local machine such as inadequate memory.
Here is an example indicating a memory resource problem (in red). In this case, the user should close all unneeded applications to free up memory:
Zoom Consultations
Conferencing support is provided to the University of Dayton community by UDit. Use this form to request general conferencing information:
Zoom Consultation Request