Accessing Project Info in UD’s Service Catalog

You can check the status of project requests and projects-in-progress via UD’s Service Catalog. 

Viewing the status of your Project Request

Project requests are initially included in the Service Catalog as “service requests.” Here’s how to find yours:

  • Visit  
  • Click the “Sign In” button in the top right-hand corner to authenticate with your UD username and password Select “My Service Requests” in the list of options under “Service

  • Catalog Tools” to see all Service Requests you have initiated
  • To display service requests on which you’re included as a contact, select the “Include requests that I am listed as a contact on” checkbox and click the “Search” button 
  • Click on any of the listed tickets to see additional information, including: 
    • Details – general ticket information
    • Feed – activity history
    • Attachments - associated files
    • Read By - access history

Accessing and navigating Project Workspaces

The Service Catalog also provides access to Project Workspaces. While logged into the Service Catalog at as described above, select the “Projects/Workspaces” link at the top of the page. 

This page displays any Projects on which you’ve been identified as a Stakeholder. Click on any Project to access its Project Workspace.  

Each Project Workspace offers several tools, which may or may not be used depending on the size and complexity of the project. Access project tools with the horizontal navigation menu (shown below). 

Details – status, details, stakeholders
Feed – A list of all actions taken on the project
Announcements – A space to make announcements to people on the project
Briefcase – A place to store files related to the project 
Calendar – A calendar for the project or workspace
Contacts – Provides contact info for team members; could also be used to store vendor or consultant contact info
Issues – Lists any issues, their status, associated details, priority, start and due date
Risks – Lists any risks, their response strategy, impact and status
Links – A place to store links related to the project
Plans – Typically Plans will be accessed by project (co)managers. Resources would typically access their tasks in My Work, rather than through the project plans. Project Plans are a great way to track progress toward completion, particularly in team meetings.

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Article ID: 109490
Tue 6/9/20 2:01 PM
Mon 6/7/21 9:19 AM