Accessing Project Info in UD’s Service Catalog


Learn how to check the status of project requests submitted through UD's Service Catalog and how to access and navigate through Project Workspaces.


You can check the status of project requests and projects-in-progress via UD’s Service Catalog. 

Viewing the status of your Project Request

Project requests are initially included in the Service Catalog as “service requests.” Here’s how to find yours:

  1. Visit
  2. Click the Sign In link in the top right-hand corner to authenticate with your UD username and password.

  1. Select Services.

  1. Select Ticket Requests to see all Project Requests you have initiated.

  1. To also display Project Requests on which you are included as a contact, select the Include requests that I am listed as a contact on check box.
  2. Click Search.
  3. Click on any of the listed tickets to see additional information including:
  • Details - General ticket information
  • Feed - Activity history
  • Attachment - Associated files
  • Read By - Access history

Accessing and navigating Project Workspaces

The Service Catalog also provide access to projects. While logged into the Service Catalog at as described above, select the Projects link at the top of the page.

This page displays any projects on which you have been identified as a stakeholder. Click on a project to access the project ticket.

Each project offers several tools, which may or may not be used depending on the size and complexity of the project. Access project tools with the horizontal navigation menu (shown below).

  • Details - Status, details, stakeholders
  • Feed - Lists all actions taken on the project
  • Announcements - A space to make announcements to people on the project
  • Briefcase - Place to store files related to the project
  • Calendar - Calendar for the project or workspace
  • Contacts - Contact info for team members; could also be used to store vendor or consultant contact info
  • Issues - Lists issues, their status, associated details, priority, start and due date
  • Risks - Lists risks, their response strategy, impact and status
  • Links - Place to store links related to the project
  • Plans - Typically Plans will be accessed by project (co)managers. Resources would typically access their tasks in My Work, rather than through the project plans. Project Plans are a great way to track progress toward completion, particularly in team meetings.



Article ID: 109490
Tue 6/9/20 2:01 PM
Fri 5/12/23 2:23 PM