Using UD's Virtual Desktop Infrastructure (VDI)

VDI lets your remote computer connect to a virtual computer desktop at UD.  When you're connected to VDI, your computer screen will look and function as if you were at a conference room or classroom computer.  Since the remote computer isn't actually on UD's network, it doesn't require the same security protections needed for VPN. Use UD's VDI if you need to access Banner INB / Admin Pages or Cognos from off-campus from a personally-owned computer. 

If you're a student or faculty member, UD's Academic VDI image provides access to lab software and and software on classroom podiums from a remote computer.  

Avaya Contact Center users MUST use VPN and will require additional setup to connect remotely; contact the IT Service Center for details.

Installing VDI on a Personally-Owned Computer

Installing VDI on a UD-owned Computer

Additional Installation Notes for Mac Users

Installing VDI on a Personally-Owned Computer

Video - Installing the VMware Horizon Client (1 minute) >>

  1. Open a web browser and go to
    NOTE: For Chromebooks, go to the following link and install the VMware Horizon Client for Chrome app:
  2. Click on the Install VMWare Horizon Client link.

  3. On the download page click Go to Downloads for your Operating System. On the next page click Download Now.
  4. Open the client when the program finishes installing.
  5. Double click the "Plus" icon (Add Server) or single click the New Server link.

  6. Copy and paste into the Enter the name of the Connection Server field.

  7. Type in your University user name and password (the same credentials you use to access Porches and/or Gmail) and click Login.

  8. When prompted with the screen below, complete 2FA authentication by entering one of the following options in the “Next Code” field and clicking Login:
    1. Type push1 to send an approval notification to the DUO app on your smartphone
    2. Type phone1 to send a verification phone call to your primary device.
    3. If you generally authenticate by typing the 6-digit code from a DUO token or the DUO app on your smartphone, simply type this number in the field

To log out, close the bar at the top of the window or use the menus to disconnect. 

Note: Twenty minutes after disconnecting, the VM session will terminate and you will be prompted to start a new session.

Installing VDI on a UD-owned computer

If you're installing UD's VDI on a UD-owned computer, you'll need to do so from The Ivanti portal manager as described below. 

  1. Go to the Windows search bar and type Portal.  The Portal Manager App will appear in the Best Match section of the search results.  Click on Portal Manager App. NOTE: If you can't find the Portal Manager on your computer, contact the IT Service Center for assistance. 

  2. When the Ivanti Portal Manager window appears, click on the Refresh icon.
  3. Scroll until you locate the VMware Horizon client icon.  Click on the icon's check mark and then click on Launch.

  4. Once installed, complete the directions above starting at step 5

Additional installation notes for Mac users

IMPORTANT NOTE:  The current version of the VMware Horizon client for macOS requires macOS 10.13 "High Sierra", macOS 10.14 "Mojave", or macOS 10.15 "Catalina ".  If you are running an older version of macOS, please follow the instructions at How to update the software on your Mac and then try to install the VMware Horizon Client again.

  • If your Mac is running the High Sierra OS or higher, as you install the VDI software, you'll be prompted to manually allow Kernel Extensions needed for the VDI software.  Go to System Preferences > Security & Privacy and allow the Kext extension for VDI to run correctly on your machine.
  • Additionally, systems running the Catalina OS will receive a second pop-up for the legacy system extension (Kext) being used by the VDI Software. Every 30 days you will be will be prompted to approve continued use of the legacy system extension. Unfortunately, Apple does not currently allow any way to suppress this monthly message.
Was this helpful?
100% helpful - 5 reviews


Article ID: 101160
Fri 3/13/20 12:06 PM
Wed 11/10/21 2:51 PM