Using UD's Virtual Desktop Infrastructure (VDI)

When you connect to UD's Virtual Desktop Infrastructure (VDI), your computer looks and functions as if you were sitting at one of UD's conference room or classroom computers. 

  • UD employees should use UD's "Desktop Pool" VDI image to access Banner INB / Admin Pages, Cognos and FoxIt PDF Editor from off-campus on a personally-owned computer.
  • Students and faculty can use UD's Academic VDI image to access specialized lab or classroom software that's not installed on their own personal or UD-owned computer.   
NOTE: VDI is NOT appropriate for Avaya Contact Center users. This service requires VPN and requires additional setup in order to connect remotely; contact the IT Service Center for details.

Installing VDI on a Personally-Owned Computer

Installing VDI on a UD-owned Computer

Additional Installation Notes for Mac Users

Installing VDI on a Personally-Owned Computer

Video - Installing the VMware Horizon Client (1 min.)

  1. Windows and Mac users, open a web browser and go to ​​​​(Chromebook users should install the VMware Horizon Client for Chrome app.)
  2. Click on the Install VMWare Horizon Client link.

  3. Click Go to Downloads for your Operating System. On the next page, click Download Now.
  4. When the installation is complete, open the VMware Horizon Client.
  5. Double click the Plus icon (Add Server) or single-click the New Server link.

  6. Copy and paste into the field titled Enter the name of the Connection Server.

  7. Enter your UD username and password and click Login.

  8. When prompted with the screen below, complete 2FA authentication by entering one of the following options in the “Next Code” field and clicking Login:
  • Type push1 to send an approval notification to the DUO app on your smartphone 
  • Type phone1 to send a verification phone call to your primary device.
  • Type the 6-digit code from a DUO token or the DUO app on your smartphone into the "Next Code" field.


Installing VDI on a UD-owned computer

The Ivanti Portal Manager (Windows and Mac) and JAMF Self Service (Mac) allow you to download several UD-approved software applications on a UD owned computer without an administrator password or assistance from the IT Service Center.

Use the Portal Manager to download the VMware Horizon Client on your UD-managed Windows or Mac computer. 

Additional installation notes for Mac users

The VMware Horizon client for macOS requires macOS 10.15 (Catalina), macOS 11 (Big Sur), or macOS 12 (Monterey).  If you're running an older macOS, follow the instructions at How to update the software on your Mac and then try to install the VMware Horizon Client again.

  • If your Mac is running the Catalina OS or higher, as you install the VDI software, you'll be prompted to manually allow Kernel Extensions or System Extensions needed for the VDI software.  Go to System Preferences > Security & Privacy and allow the Kext Extension or System Extension for VDI to run correctly on your machine.
  • Systems running the Catalina OS and newer may receive a second pop-up for the legacy system extension (Kext) being used by the VDI Software. Every 30 days you will be prompted to approve continued use of the legacy system extension. Unfortunately, Apple does not currently allow any way to suppress this monthly message.
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Article ID: 101160
Fri 3/13/20 12:06 PM
Thu 9/8/22 10:07 AM