Using UD's Virtual Private Network (VPN)

A Virtual Private Network (VPN) creates a secure internet connection that makes a computer think it's actually on the UD network even when it's far from campus. Since the computer is directly accessing UD's network, it should have the same security protections (updated software, anti-virus, etc.) required for on-campus computers. Employees using a UD-owned computer can use UD's VPN to access Banner INB / Admin Pages, Cognos or Avaya Contact Center from off-campus.

NOTE: If you're currently connected to one of UD's two legacy VPN solutions, RAVPN or GPVPN, you'll need to connect your device to UD's current VPN solution, UDVPN. If you're using Cisco AnyConnect (RAVPN), install the new client; if you're connected to the GlobalProtect GPVPN gateway, edit your portal settings

Installing UD’s VPN client >>

Using UD’s GlobalProtect VPN >>

Editing your VPN gateway (portal) settings >>

Installing UD’s VPN client

Download and install the GlobalProtect VPN software

  • UD-owned devices: Use the Portal Manager software installed on your UD-owned computer to download PaloAlto GlobalProtect.
  • Personally-owned Windows / Mac computers: Download the GlobalProtect agent from You’ll be prompted to login with your UD credentials.
  • Android mobile devices: Download the GlobalProtect app from the Play Store
  • iOS mobile devices: Download the GlobalProtect app from the App Store

Configure the GlobalProtect VPN software

  1. In the portal address field, enter
  2. Click Connect to login; you'll be prompted to enter your UD username / password and verify your login with 2-factor authentication.

Once connected, navigate to protected sites and services as you would from on-campus.

Using UD’s GlobalProtect VPN

  • To open a VPN connection, open the GlobalProtect software on your device, click Connect, and authenticate with your UD login credentials.
  • When you are finished with your remote connections, open the GlobalProtect application and click Disconnect.

Editing your VPN gateway (portal) settings

In June, 2021, UD will retire the VPN gateway If your device is still pointing to this gateway, you may receive an error when you try to connect. You can adjust your settings as follows.

  1. Open the GlobalProtect software on your device.
  2. Access the software settings by selecting the three-line menu in the top right-corner of the GlobalProtect window.

  3. Click on the portal listing you need to change (i.e., and select Edit.

  4. Enter the updated portal address: and click Save.
  5. Voila! Your GlobalProtect software is now pointing to the correct VPN gateway.


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Article ID: 101143
Fri 3/13/20 11:20 AM
Wed 11/10/21 2:51 PM

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