Using the Portal Manager to download software on your UD-managed computer

The Ivanti Portal Manager allows you to download a variety of UD-approved software applications on a UD owned computer without an "administrator" password or assistance from the IT Service Center. 

In early 2020, UD released a new version of the Ivanti Portal Manager agent. Since many staff began working remotely around this time, several computers didn't receive this update and haven't been receiving automated software updates. See Updating Your Portal Manager App below to check your version and update, if needed. 

Downloading software from the Portal Manager

  1. Go to the Windows search bar and type Portal.  The Portal Manager App appears in the Best Match section of the search results.  Click on the Portal Manager link. 

    NOTE: If you can't find the Portal Manager on your computer, contact the IT Service Center for assistance.




    NOTE:  Mac users - Use the SpotLight search function and type Portal in the search bar. Click on the Portal Manager link.


     
  2. Locate the software package you want, click the Install link, and follow the installation prompts.

 

Updating Your Portal Manager App

In early 2020, UD released a new version of the Ivanti Portal Manager agent. Since many staff began working remotely around this time, several computers didn't receive this update and haven't been receiving automated software updates. 

The good news is that this is easy to correct - you can download the updated Portal Manger software manually from whatever version of Portal Manager you currently have installed. The bad news is that you won't know you're on the old version unless you actually check. Below are the directions for checking your version and updating, if needed. If you have questions or run into problems updating, reach out to the IT Service Center for assistance.
 

  1. Click on the window in the lower left corner of your screen and type “portal.” Portal Manager should appear as an option in the list of available software; click to launch the Portal Manager  

    NOTE: Mac users - The Portal Manager is located in Launchpad
     
  2. Look for Ivanti Agent - Windows Default or Ivanti Agent - Public Agent (depending on the version of the Ivanti Portal Manager agent you currently have installed) in the list of available software (shown in the screen shot below).
     
    • If you see the Ivanti Agent listed, click to install. When complete, you'll be on the most recent version. 
       
    • If you don't see the Ivanti Agent listed, you're on the right version already. No action needed!

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Details

Article ID: 132630
Created
Wed 6/9/21 12:05 PM
Modified
Wed 11/17/21 8:47 AM