BitLocker is the encryption software installed on all UD-owned Windows laptops. If you have forgotten your BitLocker PIN, follow the steps below to obtain a recovery key and unlock the encrypted computer. This service can be performed on and off campus.
From an unlocked computer or mobile device:
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Navigate to go.udayton.edu/bitlocker. You may be prompted for your UD login.
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Review the notice (shown below), check the box indicating “I have read and understand the above notice” and click Continue.
From your locked computer:
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From the “BitLocker” login screen (shown below), press the Esc key on your keyboard.
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On the “BitLocker recovery” screen (shown below), locate the Recovery key ID at the very bottom of the screen. You’ll need to type the first 8 characters of this code into the Recovery Key ID field on the go.udayton.edu/bitlocker page open on your unlocked device.
From an unlocked computer or mobile device:
- Enter the first 8 characters of the 32-digit code from the previous step into the Recovery Key ID field and select an applicable “Reason” (most likely “Lost PIN/Passphrase”).
- Click Get Key.
- Take note of the the displayed 48-digit BitLocker Recovery Key. You’ll need to enter this code on your locked computer.
From your locked computer:
Enter the 48-digit BitLocker Recovery Key in the Enter the recovery key for this drive field.
Change your BitLocker PIN
Once your computer is unlocked, you’ll want to change your BitLocker PIN.
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Open the Control Panel and search for “BitLocker Encryption Options”.
- In the “Microsoft BitLocker Administration and Monitoring” window, click “Manage your PIN”.
- Choose a new PIN that you will be able to remember and enter it under “Type new PIN” and “Confirm PIN.”
- Click “Reset PIN”.
Additional Resources
Learn more about BitLocker, Key IDs and managing your BitLocker PIN at go.udayton.edu/bitlocker under the “Learn About” menu or visit:
Questions? Contact the IT Service Center at (937) 229-3888 or ITservicecenter@udayton.edu