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BitLocker is the encryption software installed on all UD-owned Windows laptops. If you have forgotten your BitLocker PIN, follow the steps below to obtain a recovery key and unlock the encrypted computer. This service can be performed on and off campus.
From an unlocked computer or mobile device:
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Navigate to go.udayton.edu/bitlocker. You may be prompted for your UD login.
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Review the notice (shown below), check the box indicating “I have read and understand the above notice” and click Continue.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=1b6633c1-f65d-4fdb-ab4a-774e29fc7765.jpg)
From your locked computer:
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From the “BitLocker” login screen (shown below), press the Esc key on your keyboard.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=d9228507-c2a1-4099-85bc-3969d1d8ab14.jpg)
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On the “BitLocker recovery” screen (shown below), locate the Recovery key ID at the very bottom of the screen. You’ll need to type the first 8 characters of this code into the Recovery Key ID field on the go.udayton.edu/bitlocker page open on your unlocked device.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=dc81cb16-0871-42e8-8f85-34e54b9c86cd.jpg)
From an unlocked computer or mobile device:
- Enter the first 8 characters of the 32-digit code from the previous step into the Recovery Key ID field and select an applicable “Reason” (most likely “Lost PIN/Passphrase”).
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=05a65a82-fbaa-4eaf-93bb-cbd0ea2cd2e8.jpg)
- Click Get Key.
- Take note of the the displayed 48-digit BitLocker Recovery Key. You’ll need to enter this code on your locked computer.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=3f32c10d-0db2-4ffe-8b72-b4e2757d1f49.jpg)
From your locked computer:
Enter the 48-digit BitLocker Recovery Key in the Enter the recovery key for this drive field.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=15786893-5237-4ef7-91b5-2045255043de.jpg)
Change your BitLocker PIN
Once your computer is unlocked, you’ll want to change your BitLocker PIN.
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Open the Control Panel and search for “BitLocker Encryption Options”.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=4842086c-9067-4bcd-b6ee-e71fbe9d8b6f.jpg)
- In the “Microsoft BitLocker Administration and Monitoring” window, click “Manage your PIN”.
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=30b89890-aa6c-41d2-aef3-4c88533b37c0.jpg)
- Choose a new PIN that you will be able to remember and enter it under “Type new PIN” and “Confirm PIN.”
![](https://udayton.teamdynamix.com/TDPortal/Images/Viewer?fileName=1ac0302b-e225-454a-8cbd-6f140cedb6d3.jpg)
- Click “Reset PIN”.
Additional Resources
Learn more about BitLocker, Key IDs and managing your BitLocker PIN at go.udayton.edu/bitlocker under the “Learn About” menu or visit:
Questions? Contact the IT Service Center at (937) 229-3888 or ITservicecenter@udayton.edu