Technology Support Representatives (TSRs) offer quick-fix and fee-based services for:
Current faculty / staff personally owned computers and notebooks
Smart phones
Student notebooks
University owned systems
Uses
Replace data after restoring system to original state
Replace failing hard drive with new drive (backup not always possible if drive fails to boot)
Transfer data to new computer
Cost
$1/GB selected from Documents, Music, Pictures and other files as requested
NOTE: Provide your own external drive so you can keep a copy of the backup.
Best Practices
Backup on a regular basis before something goes wrong
Install replacement parts
Open machine to reseat cables, batteries, etc
Personally Owned System - $50 for hardware teardown + cost of part if applicable
UD Tagged System - no cost if serviced by your IT support unit
Parts
Personally Owned System - $50 + customer provided part for installation
UD Tagged System in warranty - no cost
UD Tagged System out of warranty - cost of part
Backup files on a regular basis before something goes wrong
Use
Restore system to full functionality, eliminating errors, pop-ups, malicious code and system crashes
Personally Owned System - $75
Avoid clicking on ads or visiting unknown websites
Do not click links in emails from unknown senders
Only install software from trusted sources
Run antivirus scans on a regular basis and update virus definitions frequently
Re-installation or upgrade of operating system
Convenience service for installation of available software from go.udayton.edu/software
Installation of software from customer provided media or source
Operating System with UD standard applications - $50
Supported Software available for free from go.udayton.edu/software - $25 per visit
Software not from go.udayton.edu/software - $25 per visit
Use your computer for intended academic or work related purposes only