Device Service and Repairs

Technology Support Representatives (TSRs) offer quick-fix and fee-based services for:

  • Faculty/staff personally owned computers and notebooks

  • Smart phones

  • Student notebooks

  • University owned systems

Data back-up

Uses

  • Replace data after restoring system to original state

  • Replace failing hard drive with new drive (backup not always possible if drive fails to boot)

  • Transfer data to new computer

Cost

  • $25/25 GB selected from Documents, Music, Pictures and other files as requested

           NOTE: Provide your own external drive so you can keep a copy of the backup.

Best Practices

  • Backup on a regular basis before something goes wrong

Hardware installation/teardown

Uses

  • Install replacement parts

  • Open machine to reseat cables, batteries, etc

Cost

  • Personally Owned System - $50 for hardware teardown + cost of part if applicable

  • UD Tagged System - no cost if serviced by your IT support unit

  • Parts

    • Personally Owned System - $50 + customer provided part for installation

    • UD Tagged System in warranty - no cost

    • UD Tagged System out of warranty - cost of part

Best Practices

  • Backup files on a regular basis before something goes wrong

Malware/Virus removal and diagnostic

Use

  • Restore system to full functionality, eliminating errors, pop-ups, malicious code and system crashes

Cost

  • Personally Owned System - $75 

  • UD Tagged System - no cost if serviced by your IT support unit

Best Practices

  • Avoid clicking on ads or visiting unknown websites

  • Do not click links in emails from unknown senders

  • Only install software from trusted sources

  • Run antivirus scans on a regular basis and update virus definitions frequently

Software installation

Uses

  • Re-installation or upgrade of operating system

  • Convenience service for installation of available software from go.udayton.edu/software

  • Installation of software from customer provided media or source

Cost

  • Operating System with UD standard applications - $50 

  • Supported Software available for free from go.udayton.edu/software - $25 per visit

  • Software not from go.udayton.edu/software - $25 per visit

Best Practices

  • Use your computer for intended academic or work related purposes only 

 

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Details

Article ID: 48000
Created
Wed 2/7/18 2:49 PM
Modified
Thu 7/22/21 3:09 PM