Reviewing an IT Project Request

The UDit Project Request form is used to initiate the planning process for campus IT projects. Requests are routed for review to the appointed designee(s) in the requesting department. When this initial review is complete, the Project Intake Request Team coordinates with the requester about next steps. 

How to Approve / Reject an IT Project Request

When an IT Project Request is submitted, the appointed designee(s) in the requesting department will receive an email (similar to below) asking them to approve or deny the request. 

Click the UDit Project Request Approval link in the email you receive to open the request in TeamDynamix as shown below. 

On this page, you can:

  • Review details of the request 
    • Click the link under the field marked “Service Request” next to the ticket number (shown above as “Sample Project Request Accept”). 
    • Return to the approval form by clicking the [DEPT] Project Request Approval link under the heading “Current Workflow Step”
  • Use the red buttons to the right to Approve or Reject the request
NOTE: Comments you enter will NOT be visible to the requester or other approvers; only IT technicians in TeamDynamix can see comments. 
  • Click Save

If you Reject a request, the requester will receive a notification letting them know their request has been denied and cancelled. 

If you Approve a request, the requester will receive a notification letting them know their request has been forwarded to the IT Project Intake team for further action.

In either case (Approve or Reject), a notification will be sent to all appointed designees within the department to let them know action has been taken on this request. 

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Details

Article ID: 135542
Created
Mon 11/29/21 2:49 PM
Modified
Fri 2/11/22 11:30 AM