Back-to-School Student Tech FAQs

As you prepare for the new school year, here are some IT "things to know" to get your tech up and running. 

Getting Connected

UD’s Secure Wi-Fi: EduRoam

Connect to UD’s secure Wi-Fi. From each device, visit and follow the setup steps. Once complete, your device will automatically connect to EduRoam at UD (and other EduRoam institutions worldwide whenever you're in range!)

Is your device from last year not connecting? A password change drops your EduRoam connection; if you’ve changed your UD password since last spring, re-run the setup at to reconnect.

Protecting Your UD Computing Account

UD students are required to enroll in UD’s 2-factor authentication (2FA) program for added account security. Details are at

Gaming Devices

UD supports online gaming devices in residence halls and the student neighborhood. Learn more (including how to register your device) at

TV Program Options

UD’s cable TV service includes a selection of local and campus cable channels. Find the channel lineup and setup tips at  Register your Internet TV device and learn more about many free and student-discounted streaming services available at

Preparing for Classes

Technology Requirements

In addition to having a computer that meets UD’s Student Computer Requirement, make sure to have a working headset (headphones / earbuds with a microphone) and webcam so you can take full advantage of the flexible options for class delivery your faculty have prepared.

Are you ready to attend a class remotely? Check out this video: Preview of the Student Experience in a Zoom Room

Tips for Success in Online Classes

Completing an online course requires a different skill set than you might have used in a face-to-face class. Besides academic skills, online learning environments require a solid grasp of technology, communication, and personal learning preferences.

Visit to familiarize yourself with strategies and applications you'll often use in your courses.

Downloading UD-Licensed Software

You can find everything from Microsoft products to course-specific packages like SPSS at

Remote Lab Access

If your class requires VPN access to course-specific resources, learn  how to up VPN access to the UD network.

UD also provides access to lab and academic software remotely through our Academic Virtual Desktop Infrastructure (VDI). If you encounter difficulties while attempting to download the required software onto your computer, utilizing the Academic VDI presents a convenient solution to access software and tools essential for the class


UD has several FlyerPrint devices across campus for printing, copying, and scanning. Learn more and find convenient printer locations in the Student Printing at UD | IT GUIDE.

Check your balance. Before you print, make sure there’s money in your FlyerExpress account. If you have insufficient funds, the job will not print.

Support and Training

Looking for IT Training?

Learn more about IT Training Resources at UD, including self-paced online training options for commonly used IT applications like Microsoft Office, Google Applications, Photoshop, and more.

Still Have Questions?

We're here to help. Look for answers online at, email us at or call 937-229-3888. The IT Service Center in Anderson Center 28 offers walk-in hours from Mon - Fri: 8:00 AM - 5:00 PM.

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Article ID: 112469
Thu 7/23/20 11:50 AM
Wed 8/16/23 9:39 AM