Back-to-School Student Tech FAQs

As you’re getting ready for the new school year, here are some IT "things to know" to get your tech up-and-running. 

Getting Connected

UD’s Secure Wi-Fi: EduRoam

Connect to UD’s secure Wi-Fi. From each device, visit and follow the setup steps. Once complete, your device will automatically connect to EduRoam at UD (and other EduRoam institutions worldwide whenever you're in range!)

Is your device from last year not connecting? A password change drops your EduRoam connection; if you’ve changed your UD password since last spring, re-run the setup at to reconnect.

Protecting Your UD Computing Account

UD students are required to enroll in UD’s 2-factor authentication (2FA) program for added account security. Details are at

Gaming & Entertainment Devices

UD supports online gaming and internet TV devices in residence halls and the student neighborhood. Find out more (including how to register your device) at

Cable TV

Find the channel lineup and setup tips at

Preparing for Classes

Technology Requirements

In addition to having a computer that meets UD’s Student Computer Requirement, make sure to have a working headset (headphones / earbuds with a microphone) and webcam so you can take full advantage of the flexible options for class delivery your faculty have prepared.

Are you ready to attend a class remotely? Check out this video: Preview of the Student Experience in a Zoom Room

Tips for Success in Online Classes

Completing an online course requires a different skill set than you might have used in a face-to-face class. Besides academic skills, online learning environments also require you to have a solid grasp of technology, communication, and your own learning preferences.

Visit to familiarize yourself with strategies and applications you’ll be using the most often in your courses.

Downloading UD-Licensed Software

Everything from Microsoft products to course-specific packages like SPSS can be found at Microsoft Office downloads require you register with Microsoft first check the software site for details). 

Remote Lab Access

If you’re in a class that requires VPN access to course-specific resources, you can learn more about setting up VPN access to the UD network here.

UD also provides access to lab and academic software remotely through our Academic Virtual Desktop Infrastructure (VDI). If you have trouble downloading the software you need for class to your personal computer, logging into the Academic VDI is an easy way to access the tools you need. 


UD has several FlyerPrint devices across campus for printing, copying, and scanning. Find directions and printer locations here.  

Check your balance. Before you print, make sure there’s money in your FlyerExpress account. If you have insufficient funds, the job won’t actually print.

Support and Training

Looking for IT Training?

If you need to brush up on Excel, PowerPoint or other software & technology things, find free, convenient training through GCFGlobal. Learn more about online training options here.

Still Have Questions?

We're here to help. Look for answers online at, email us at or call 937-229-3888. The IT Service Center in Anderson Center 28 offers walk-in hours from Mon - Fri: 9:00 AM - 3:00 PM. You can also click here to schedule an appointment Mon - Fri: 8:00 AM - 5:00 PM starting 8/19/20 

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Article ID: 112469
Thu 7/23/20 11:50 AM
Fri 11/18/22 9:30 AM