Avaya Workplace Release 10

The Avaya Workplace application extends the full functionality of your desk phone to your computer, mobile, or tablet. It provides a familiar phone interface, complete with a dial pad and essential call handling and more. This means you can seamlessly make and receive calls from home or any remote location, just as you would from your office.

A key benefit is the protection of your privacy: all outgoing calls display your phone number, keeping your personal mobile number confidential and ensuring a professional presence.

Please Note: To utilize this feature, you must have an existing University extension. If you do not, please submit a request through Avaya Workplace Request.
 

This article contains the following information:

Desktop and Laptop (Mac and Windows) Installation Procedures

Set Up Avaya Workplace on an iPhone

Set Up Avaya Workplace on an Android Phone
 

Desktop and Laptop (Mac and Windows) Installation Procedures

1. Your UD-managed PC requires a connection to UD’s Virtual Private Network (VPN) to access the UD Voice Over IP (VOIP) phone system. If your device does not have the GlobalProtect VPN software use the following instructions:

   Installing UD's VPN Client

2. Go to the Windows search bar or conduct a Spotlight Search on a Mac and type Software Center.  Click on the Software Center link.
3. Locate the software package for Avaya Firewall Rules. Click the Install link and follow the installation prompts.
   
   NOTE: Jamie will follow up on this step.
   
   
4. Go back to the Software Center and locate the software package for Avaya Workplace and choose the appropriate device type (Mac or Windows). Click the Install link.
   
   
5. Click the check box to accept terms and license agreement and then click Next.
6. Launch the Avaya Workplace application and click Configure my account.
7. Instead of entering your email address when prompted, click the gear icon in the upper-right corner and select Use web address.
   
   
8. Copy and paste this URL: https://workplace.phone.udayton.edu:8443/acs/resources/configurations
9. Login using your UD Email address and password.

NOTE: Upon first time login, you will be prompted for an Avaya Workplace Tutorial. Please note that not all services described are available in our campus environment. Your Avaya Workplace Client should now be configured. Make sure you’re connected to UD’s VPN (if you’re away from campus) and sign in to begin using Avaya Workplace.

Set Up Avaya Workplace on an iPhone

Follow these instructions to install the required security certificates and configure the Avaya Workplace app on an iPhone.

Prerequisites

• Ensure that the latest version of the Workplace Client for iOS has been downloaded and installed from the App Store.
• The Avaya System Manager CA Root and the UD Root Security Certificates must be emailed to the end-user, so that they can be easily accessed on the iPhone for installation.
• Ensure that the Files utility is installed on your iOS device. If not, go to the App Store and download the Files utility.

Install Two Security Certificates 

1. Open the email that contains the SystemManagerCA.cacert.pem and Ud_root_ca.pem certificate files, then tap each file to open it. 
2. Tap the Export icon (upper right corner)
3. Tap Save to Files.
4. Choose iPhone as the device.
5. Go to the Files utility on your iPhone.
6. Tap the file SystemManagerCA.cacert.pem
7. Under Choose a Device, select iPhone.
8. A pop-up will appear that says Profile Downloaded.
9. Go to Settings, and tap Profile Downloaded.
10. Should open profile System Manager CA and prompt for Install.
11. Tap Install.
12. If configured, you may be prompted to enter your iPhone Passcode for installation permission. Enter your Passcode
13. Tap Install.
14. Tap Done (if prompted).
15. Repeat these installation steps for the Ud_root_ca.pem certificate.

Enable Certificate Trust for Two Security Certificates

1. Open Settings, go to General, then About.
2. Scroll down and open Certificate Trust Settings.
3. Find the System Manager CA entry and tap to turn on trust.
4. Find the Ud_root_ca.pem entry and tap to turn on trust.
5. Exit Settings.

Download Avaya Workplace from the App Store

Configure Avaya Workplace Client for iOS

1. Open the Workplace Client.
2. Agree to the prompts for use of microphone, camera, etc.
3. Accept End User License Agreement (EULA)
4. Tap Configure my account.
5. Tap the gear icon for Settings.
6. Select Use a Web Address.
7. Copy and paste this URL: https://workplace.phone.udayton.edu:8443/acs/resources/configurations
8. Login using your UD Email address and password.

Your Avaya Workplace Client for iOS is now configured, and you can sign in.

Set Up Avaya Workplace on an Android Phone

Follow these instructions to install the required security certificates and configure the Avaya Workplace app on an Android phone.

Prerequisites

• The Avaya System Manager Root and the UD_Root Security Certificates must be emailed to the end-user, so that they can be easily accessed on the Android phone for installation.

Install and Trust Two Security Certificates

1. Open the email that contains the SystemManagerCA.cacert.crt and Ud_root_ca.cer certificate files, then tap each file to open it. 
2. In Settings, go to Security and Privacy, then More Security Settings.
3. Select Install from Device Storage.
4. Select the CA Certificate. If you receive an “At Risk” message, install it anyway.
5. Verify your identify by entering your PIN or fingerprint.
6. Select Internal Storage, and the Download folder.
7. Select the circle next to file name SystemManagerCA.cacert.crt and tap Done.
8. Select the circle next to file name UD_root_ca.cer and tap Done.
9. The device will prompt you that the certificate has been installed.
10. Tap Exit Settings.

Download Avaya Workplace from the Google Play Store

Configure Avaya Workplace Client for Android

1. Open the Workplace Client.
2. Agree to the prompts for use of microphone, camera, etc.
3. Accept End User License Agreement (EULA).
4. Tap Configure my account.
5. Tap the gear icon for Settings.
6. Select Use a Web Address.
7. Copy and paste the auto confirmation URL:  https://workplace.phone.udayton.edu:8443/acs/resources/configurations
8. Login using your UD Email address and password.

Your Avaya Workplace Client for Android is now configured and you can sign in.