Mobile Device Management at UD

Why does UD require Mobile Device Management?

Some UD employees have been provisioned UD-sponsored mobile devices because their roles require they travel on behalf of the University, remain on-call outside of “normal” business hours to address emergencies or business needs, or conduct a significant portion of work in the field or away from a designated landline phone. 

In the course of this work, these employees use their mobile devices to access enterprise resources (UD email, UD Google Docs, credit card payment solutions, etc.). 

While mobile devices support security features, many users embed passwords for email and other services and forgo device passwords. In the case of loss or theft, someone could easily access information from the device -- including sensitive or confidential data.

To protect the data of our employees, students and affiliates, UD requires that mobile device management software (currently AirWatch) be installed on all UD-sponsored devices. 

What does Mobile Device Management do?

At UD, we use Mobile Device Management tools to enforce the following minimum security standards: 

  • Idle timeout

  • Device password

  • "Jail break" monitoring

  • Data encryption

  • Remote wipe capability

UD does NOT use Mobile Device Management software to monitor how you use your mobile device. The software does not collect logs of who you call, what you text, location, etc. Our priority is security; management software is installed simply to safeguard data in the event a phone is lost or stolen.

As outlined in UD’s Fair, Responsible and Acceptable Use policy: "the University does not, as a rule, monitor the content of materials transported over the University’s network or information posted on University-owned computers and networks, but reserves the right to do so” (for example, to address requests presented to us by of Legal, HR and/or Public Safety). This is true concerning University-sponsored mobile devices, as well.

Why do I need to install UD’s Mobile Device Management software on my personal phone?

If you’re a “BYOD” participant receiving a University phone stipend, you have been identified by your supervisor as an employee who uses your personal phone to conduct UD business. As such, this data needs to be protected. 

To maintain eligibility for your monthly phone stipend from UD, management software MUST remain installed on your phone. If the software isn’t “checking in” with the Mobile Device Management software serve on a regular basis, we’ll reach out to let you know so you can make sure it’s reconnected and you can continue receiving your stipend from the University. 

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Article ID: 54660
Wed 5/30/18 2:33 PM
Thu 4/25/19 2:49 PM