Reporting Suspected Phishing Emails with the Phish Alert Add-On

UD Gmail users have the ability to report suspected phishing messages through the KnowBe4 Phish Alert add-on. This feature sets itself apart from Gmail's standard "Report Spam" option by providing users with a specialized tool to enhance the identification and reporting of potential phishing attempts.

Phish Alert
Used for reporting suspicious emails attempting to lure you into giving away information. Reporting a Phish Alert forwards the email to the UDit security team for analysis and deletes the email from your inbox to prevent future exposure.

Report Spam
Used for reporting unsolicited and unwanted junk email (spam) sent out in bulk to indiscriminate recipients. Reporting spam or moving an email into Spam, sends Google a copy of the email for analysis and helps protect all users from spam and abuse.

Gmail Inbox

Use the following procedures from your computer. If you have any problems accessing the Phish Alert add-on, contact the IT Service Center at (937) 229-3888 or submit an IT General Help Request.

1. Open an email.
    
2. Click the Phish Alert icon (phish hook) on the Gmail side panel then click the Phish Alert button to report the email.
   
   
   
   NOTE:  If the side panel is hidden, click the Show side panel icon located in the lower right corner of the Gmail window.
   
   
    
3. A confirmation message appears and the reported email is moved to the Trash folder.
    
4. Click the back arrow to return to your inbox.
    

Gmail Mobile App

When utilizing the Gmail app on your mobile device, follow these steps. Note that these instructions apply to your UD Gmail account and do not apply to your personal Gmail account. If you have any problems accessing the Phish Alert add-on, contact the IT Service Center at (937) 229-3888 or submit an IT General Help Request.

1. Open an email.
    
2. Scroll to the bottom of the message and locate the add-ons.
    
3. Tap the Phish Alert icon and scroll down to the bottom.
    
4. Tap the Phish Alert button to report the email.
   
   
    
5. A confirmation message appears (if enabled) and the reported email is moved to the Trash folder.
    
6. Tap the back arrow to return to your inbox.