A softphone is a software-based phone that extends your UD desk phone to your computer or mobile device. UD offers two softphone solutions:
- Avaya Agent Desktop is for contact center agents who manage a departmental phone queue.
- Avaya Workplace is for an individual employee who wants to answer their personal UD phone line from another device.
Use the following matrix to find the phone that best matches your work style:
Selecting Which Phone is Right For You
Step 1: Do you work from multiple locations (Home, Office, Coffee Shop)?
Yes: You need a Softphone. Carrying a physical phone is impractical.
No: Proceed to Step 2.
Step 2: Do you spend more than 3 hours a day on "heads-down" calls?
Yes: Consider a Desk Phone. It offloads processing from your computer, ensuring call quality doesn't drop if your laptop freezes or updates.
No: Proceed to Step 3.
Step 3: Do you need to manage multiple lines or "Park" calls frequently?
Yes: A Desk Phone (or both) is superior. Physical "Sidecar" buttons make transferring and monitoring lines much faster than clicking through app menus.
No: Proceed to Step 4.
Step 4: Do you prefer a desk phone and the ease of "pick up and dial" features?
Yes: A Desk Phone (or both) is likely for you.
No: A Softphone interface is tech savvy and streamlines phone service for business calls.