Use the following matrix to find the phone that best matches your work style:
Selecting Which Phone is Right For You
Step 1: Do you work from multiple locations (Home, Office, Coffee Shop)?
Yes: You need a Softphone. Carrying a physical phone is impractical.
No: Proceed to Step 2.
Step 2: Do you spend more than 3 hours a day on "heads-down" calls?
Yes: Consider a Desk Phone. It offloads processing from your computer, ensuring call quality doesn't drop if your laptop freezes or updates.
No: Proceed to Step 3.
Step 3: Do you need to manage multiple lines or "Park" calls frequently?
Yes: A Desk Phone (or both) is superior. Physical "Sidecar" buttons make transferring and monitoring lines much faster than clicking through app menus.
No: Proceed to Step 4.
Step 4: Do you prefer a desk phone and the ease of "pick up and dial" features?
Yes: A Desk Phone (or both) is likely for you.
No: A Softphone interface is tech savvy and streamlines phone service for business calls.