TouchNet: Issuing a Refund Order

1. Log into TouchNet at https://secure.touchnet.net/central.
2. Go to Applications > Marketplace (at the top).
3. On the left side panel, navigate to your store and then click on Store Settings > Refunds. 
4. Enter any known information in the search fields and then click Run Search. If you don’t know the customer’s information, you can enter the Order Date range to show all orders from that time period.
5. Locate the customer order that requires a refund in the search results, then click Refund.
6. Confirm the customer order and their payment.
7. In the Refunds screen, select the type of refund and enter the reason for refund, then click Process Refund. 

• NOTE: If the store has been set up for only Full Refunds, you will not see the Refund Amount field for partial refunds. However, most stores are typically set up to allow partial refunds in which case you can enter the dollar amount to refund.

       8. A confirmation displays.

       9. A refund confirmation will be emailed to the address the customer used when making the original purchase.