Finding answers and solutions in the Knowledge Base

The Knowledge Base is a helpful resource for self-help guides, answers to common questions, and step-by-step instructions. You can search it either by browsing categories or by using the search bar.

Browsing Categories

Using the Search Bar

Browsing Categories

1. Click the Knowledge Base link at the top of the screen. If you are on the Service Catalog homepage, click the Find Answers section or click the Browse Articles link.
2. Click on a category. For IT related articles (e.g. Campus Printing), click UDit:
   
   
3. Click on a category or scroll down and click on an article title. Some categories contain one or more sub-categories and multiple articles.
   
   

Using the Search Bar

1. Click inside the search bar.
   
   
2. Enter the item you want to search for. To find an exact match, put the item in double quotes (e.g., "Box").
   
   
3. Press the ENTER key on your keyboard or click the search icon.

To narrow your search to only Knowledge Base articles, click the drop-down menu to the left of the search bar and select Knowledge Base.